How we do it

VITO Assessment™

Every business is unique, and so is where it's stuck. The VITO Assessment looks at how your business is truly performing across philosophy, people and operations, then identifies what's working, what's constraining growth, and exactly where to focus to move forward.

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Pillar 1

Business Philosophy

How a business collectively thinks decides where it arrives. The assessment examines the five stages that drive each other in sequence: True North (mission, vision, values), Strategy, Systems & Processes, Culture, and Results. When these are aligned, culture gets strong and results follow. When they aren't, the gaps show up as turnover, silos and firefighting. At the core sit three commitments: care, clarity and continuous improvement.

✓True North drives strategy; strategy drives systems and processes
✓Systems and culture decide how people actually feel doing the work
✓Results are managed through the gap between current state and goal

Pillar 2

High-Performance Team

Just like a sports team, everyone needs to master their position and know how they fit with everyone else. Mike's model measures the behaviours that compound into performance at every level, from the front line to the CEO: problem solving, engagement, coaching and accountability, built on a foundation of fundamentals.

✓Problems embraced and root-caused, not firefought
✓Engagement, coaching and feedback as leadership disciplines
✓Accountability built with one question: who is doing what by when?

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Leadership

✓Model mission, vision & values
✓Process, not people
✓No blame
✓Appreciation
✓Reward & recognition
✓Set goals
✓Give feedback
✓Create fun

Front line

Experiment, find better ways, give feedback, have fun, and kill the WWADI: “the way we’ve always done it.”

Success is in the team effort, not the individual effort.

Pillar 3

Value Stream Flow

The heart of the VITO model: value flows in, through, and out of your business. The assessment maps that stream end to end, scores the health of every stage, and pinpoints the constraint that's actually capping your growth, which is rarely where it hurts most.